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Frequently asked questions


Can I try Sign On Doc before I purchase a plan?
Yes. We offer free 30-day trials to help you learn the ropes before you decide if you want to purchase a plan.
How many documents can I send each month?
The number of document sends included each month differs by plan type. Sign On Doc’s Personal plan includes 10 document sends per month. Sign On Doc Standard purchased online do not have a hard usage cap, but are subject to reasonable use limits.
How do I buy a plan for more than one user?
If you need multiple users, please contact our sales team at +1-800-761-1656. If you have previously purchased a single-user plan online, you can add users in the product at an additional cost per user after you activate your account.
Do you offer a money-back guarantee?
Yes, for annual subscription plans purchased on SignOnDoc.com, we offer a refund within 30 days of purchase. For monthly subscription plans, you can cancel your account at any time and you will not be charged for the next month.*
Does everyone signing the document need a Sign On Doc account?
No, recipients of your documents do not need an account to sign with Sign On Doc. Your document will be sent via email or the link can be shared and recipients can review the document, adopt a signature, and complete the signing process without having a Sign On Doc account.
How much does Sign On Doc cost?
Sign On Doc plans start at $4.99 per month when purchased annually and scale up to include more advanced functionality. All of Sign On Doc’s offerings include the highest levels of trust and security, industry leading user experience, and the flexibility to grow as your needs evolve.
Will my monthly/annual subscription be renewed automatically?
Yes, your subscription will automatically be renewed until you let us know that you'd like to change your plan or cancel your account.
How do I cancel my subscription?
You can close or downgrade your account at anytime by writing us at [email protected]